Kleinfelder Receives Honorable Mention from PSMJ for Client-Centric Culture
SACRAMENTO, California – PSMJ Resources, Inc. (PSMJ), the premier management consulting firm for the architecture, engineering and construction (A/E/C) industry, recently awarded Kleinfelder an Honorable Mention during the 5th Annual Premier Award for Client Satisfaction. The Premier Award honors A/E/C firms which provide clients with top-quality communications, impressive project performance and cost effective solutions.
“At Kleinfelder, we understand that deepening client relationships is key to our long-term success,” says Terry Reynolds, Kleinfelder’s vice president of corporate marketing and communications. “We are thrilled to receive recognition from PSMJ, and will continue to differentiate ourselves in the industry by providing excellent service delivery and remaining committed to our clients and partners.”
In 2014, Kleinfelder implemented a client experience strategy which helps the firm first understand then meet-and-exceed client expectations through actionable communications. As part of this strategy, the firm began gathering client feedback through project and client lifecycles. “Client Feedback Tool has been a valuable vendor partner throughout the launch”, adds Reynolds.
The Premier Awards competition included firms from the United States and Canada, many with international offices, making it a truly global competition. The firms included architects, engineers, geo-scientists, environmental consultants and others—creating a diverse cross-section of professional services.
PSMJ formally recognized award winners at their 2014 A/E/C Industry Summit in Orlando, Florida in December.
To learn more about Kleinfelder’s client experience strategy, please click here.
Kleinfelder. Bright People. Right Solutions. Founded in 1961, Kleinfelder is a leading engineering, design, construction management, construction materials inspection and testing, and environmental professional services firm. Kleinfelder now employs more than 2,200 professionals and operates from over 75 office locations in the United States, Canada, and Australia. The company is headquartered in San Diego, California. Poised for growth, Kleinfelder continues to provide high-quality solutions for our diverse client base. Visit Kleinfelder.com or follow us on LinkedIn/Kleinfelder.
