As the prime consultant for engineering, construction management, and community outreach services, Kleinfelder’s leadership is enabling successful completion of the City of Cambridge’s Alewife Sewer Separation Project. This $100 million infrastructure and streetscape improvements project substantially reduces levels of combined sewer overflows to adjacent water sources, resulting in significant environmental and community benefits to the surrounding neighborhoods.
A complex, multi-contract project, the Alewife Sewer Separation Project
spans more than a six-year period, including four years of construction activity. Kleinfelder needed to account for long-term schedules and extensive project scope and details to develop a proactive community outreach program across both design and construction phases of the work. The project’s urban, politically active setting means delivering smart, strong outreach plans to a range of interested key stakeholders.
Kleinfelder has developed and maintained a database for keeping track of interactions with key stakeholders within the community—including residents, business owners, school administrators, and municipal leaders. Monthly project updates, information kiosks, an electronic-and-paper canvassing approach with weekly construction alerts, and social media strategies all help streamline public engagement. Kleinfelder also launched a “Build Cambridge, Buy Local” branding initiative for the double effect of supporting local businesses and driving positive project support.
Kleinfelder's innovative database enabled the team to receive and address more than 1,700 inquiries in a detailed and organized fashion that tracked complaints, special needs, questions, and compliments. By delivering a targeted and informed approach to real people with real issues, Kleinfelder ensures that areas of public concern are being addressed and enables the City to move forward on the project with minimized risk.